An Ofcom study published in 2021 found that the average adult in the UK spends 3 hours and 37 minutes online each day, and that 94% of households use the internet every day. With all of us spending so much time online, it is no surprise that consumers expect Guest WiFi to be provided at the hotels, bars, cafés and shops they visit.
According to a study from OpenKey, 98% of hotel guests expect high-speed WiFi in their hotel room, but another study in 2019 indicated 80% of guests regularly experience poor connection in the hotels they visit. To stand out from your competition, you need to not only provide Guest WiFi, but ensure your guests experience a fast and seamless connection while on your premises.
With many hospitality buildings being very large, particularly hotels which have an abundance of individual rooms, offering your patrons strong Guest WiFi can seem daunting—but that is where TEC-ID can help.
Businesses vary greatly from one another in terms of their network demand; with TEC-ID’s Guest WiFi services, you can be sure that our engineers will implement the solution to best suit your business requirements and will work closely with you to get an understanding of exactly what your network requirements are.
One business might need only one or two access points to offer connection to customers coming and going in a small café, but another might need high-speed internet across a huge resort for holidaymakers, needing potentially hundreds of access points! No matter what your business looks like, our engineers will develop a solution to best suit you.
Managing your network traffic is very important when letting guests connect to your WiFi, which is why subnets should be implemented to separate guest network traffic and the staff network. You never know what kinds of crazy things will be accessed on your network when guests connect, or what security threats will come along with them.
At TEC-ID, we ensure that your Guest WiFi network and your staff’s WiFi networks are kept separate using subnets, so any sensitive information being shared along the staff network is not vulnerable and allows for communications to continue between staff even if the Guest WiFi is compromised.
With people relying more and more on the internet for managing their life, whether it be for finances, email, keeping in touch with loved ones, or even just streaming some Netflix to unwind, people expect good internet access everywhere they go.
Our engineers at TEC-ID will ensure you the perfect amount of access points to provide connection everywhere you want your guests to access the internet, as well as ensure you have the appropriate hardware to handle the number of patrons you have. To see more about how we do this, click here to visit our site surveys page.
Your patrons are your business, and if you keep them happy, they will keep returning to you! Don’t gamble with your customer’s browsing experience: contact us at TEC-ID below to see how we can help improve your Guest WiFi network.