The hospitality industry has seen significant technological developments over the last few years, with the vast majority of businesses relying on EPOS systems to serve customers and online booking systems to save time for employees. To support these technologies, staff need high-quality, reliable networks to stay connected with their colleagues.
HOW DO NETWORKS SUPPORT Hospitality EMPLOYEES?
Gone are the days of writing orders out manually with a pen and paper, with most restaurants, cafés and bars now relying on EPOS to place orders and process payments. EPOS systems require internet access to operate, so having reliable high-speed internet means your staff can continue doing their job uninterrupted by technical glitches.
Offering reliable internet access to your patrons means that you can cut down the work for your employees! Many businesses now use online ordering or online check-in, so that staff can focus on the tasks that require their attention.
Hospitality can be a challenging sector to work in, as you never know what patrons are thinking, and you never know how they will behave – especially in pubs and bars where alcohol gets involved! Keeping your staff connected is vital for their safety in the hospitality industry, so they can get the help they need, when they need it.
With a 30% turnover rate – double the UK average – the hospitality industry has a tough time training new employees. Often the employees are young and just doing the job on the side for a little extra money, so inexperienced employees are common. Many businesses now offer online training to help get staff confident in their role quickly.
HOW DO NETWORKS SUPPORT CUSTOMERS?
When businesses offer quality guest WiFi, facilities like online check-in can be used by guests. Not only does online check-in mean that guests can go to their rooms in their own time, it improves employee workflow. Online check-in helps businesses avoid long and unnecessary queues, which not only put pressure on staff, but also make the customer experience worse.
Similar to online check-in, online ordering is a solution to many customers’ headaches! When online ordering is used (usually through a website or app), customers can take as long as they need to browse the menu before placing their order, without having to wait for a member of staff to be available – which is particularly helpful during peak times. Payments can also be processed online, which is a breeze for customers using apps like Google Pay or Apple Pay.
The hospitality industry’s main goal is to provide a good experience for their customers to keep them returning to their establishment, so why not offer complimentary WiFi? Little details like this don’t go unnoticed by customers, and means that they can browse social media, play online games, or just keep in touch with loved ones to their hearts’ content. To see more about our guest WiFi services, click here.
Businesses in the hospitality industry used to rely on word-of-mouth to uphold their reputation, but today online reviews hold a much greater weight. 79% of customers put as much weight on online reviews as they do on personal recommendations, so it is vital that your business has an established online presence to keep customers coming in. Letting your customers give you a review easily with complimentary guest WiFi is an easy way to get a positive account of a customer’s experience and helps build your online presence.
Benefits for Hospitality
- Improved Customer Loyalty
- Reduced employee workload
- Online presence established
- Easy communication between teams
Benefits for Customers
- Improved customer experience
- Reduced queues and wait times
- Convenient WiFi access
- Data kept secure on the network
Whether you need to implement a better network infrastructure for your employees or want to provide a seamless guest WiFi experience for your guests, we have everything you need at TEC-ID to provide quality networks, both wired and wireless, for everyone at your business. Contact us below to talk to one of our team about implementing our solutions into your business, or see our services page where you can find out more about exactly what we offer.